Our promise to you.
 
RESIDENTIAL SERVICE STANDARDS 
Please be advised that due to the number of customers and municipalities we serve across our operating footprint, service standards may be slighty different pending local municipal guidelines or requirements.

SAFETY AND APPEARANCE

• We will work safely to protect ourselves, our customers and the public.

• We will wear proper and appropriate personal protective equipment.

• We will wear clean uniforms and clothing at the start of each day.

• We will take pride in the appearance of our vehicles and in our workplace.

SERVICE AND DELIVERY

• We strive to service all routes on the day they are scheduled, keeping Safety First in mind.

• We strive to pick up any missed service as soon as safely possible.

• Drivers will maintain the physical route and route sheet and will be responsible for reporting all needed repairs/replacements of containers on their route.

• All blocked containers will be called into dispatch, and dispatch will log it into the proper route immediately. 

• Where applicable, the delivery of containers for new service will occur as soon as possible after an executed and signed service agreement.

COMMUNICATING WITH OUR CUSTOMERS AND TEAM MEMBERS

• We will communicate in a professional manner with all customers and fellow team members.

• Our Customer Care Team will provide a "One Call Does It All" approach to our customer's inquiries.

• We will be flexible every day with the utmost goal to support our customer.

• If the customer is acting in an unprofessional manner, we will engage a manager to ensure our team members are treated with dignity and respect.

• We will have total communication within and between departments to support customers and differentiate our service.

COMMERCIAL SERVICE STANDARDS

DELIVERY OF NEW CONTAINERS

• All containers will be clean, fresh and clearly marked with company decals and phone numbers.

• Delivery will be made on the due date.

• Delivery paperwork turned in by 5 p.m. may be scheduled for next-day delivery.

ROLL-OFF HAUL REQUESTS

• Guaranteed next-day service; however, same-day service will be given if possible.

EXTRA PICKUPS AND OVERLOADED CONTAINERS

• Guaranteed next-day service; however, same-day service will be given if possible.

• Driver will call the Liberty Ashes Inc. dispatch office and ask dispatch to notify the customer of an overloaded container and educate the customer regarding safe capacity levels.

BLOCKED CONTAINERS

• Driver will attempt to service blocked containers by speaking to someone on-site or calling the Liberty Ashes Inc. dispatch office to notify the customer of the blocked container.

EMPTYING CONTAINERS AND SPILLAGE

• If waste comes out of a container while it is being emptied, the driver will pick it up.